FutureRx Modules

FutureRx modules provide all the elements for a comprehensive pharmacy benefits program. Each module can be purchased as technology or as a service. You also have the choice to purchase modules one at a time or all at once.

Customer Service

Healthcare is a customer service driven industry that requires a member-centric approach. High-quality Customer Service is a critical experience component for member engagement and retention. Members reach out to Customer Service when there is a need, they have important questions about their benefits, or are having access issues. Literature shows strong Customer Service improves member satisfaction with health plans more than other engagement tools and strategies. Furthermore, strong Customer Service has been shown to be more important than health plan costs or the benefits package offered. Unfortunately, only 56 percent of members report that they can get assistance when needed and that customer service representatives (CSR) know how to solve their issues quickly. The key to providing a positively impactful Customer Service experience is providing the CSR team with the right tools to support the member. FutureRx has developed a Customer Service solution that includes a 360-degree view of the member to support an unparalleled Customer Service experience.

The FutureRx Advantage

Services FRx can provide:

Support members by providing helpful information, answering questions, and responding to complaints; ensure clients and members are satisfied with products, services, and features; help members understand how their benefits work; resolve pharmacy issues from members, providers, and pharmacies; utilizing software and client-specific scripts; making recommendations for services (e.g. alternative drugs, mail order, etc.) that may better suit a member’s needs; follow all internal SOPs and adhere to HIPAA guidelines

FutureRx modules provide all the elements for a comprehensive pharmacy benefits program. Each module can be purchased as technology or as a service. You also have the choice to purchase modules one at a time or all at once.