FutureRx Modules

FutureRx modules provide all the elements for a comprehensive pharmacy benefits program. Each module can be purchased as technology or as a service. You also have the choice to purchase modules one at a time or all at once.

Grievances

The emphasis on patient-centered care has increased as have demands for transparency of patient satisfaction data.

These tendencies in healthcare make seeking and responding to patient response an increasingly important part of risk management and patient safety programs.

Patients have the right to file complaints with the organization when they are unhappy with the treatment received, problems getting an appointment, waiting a long time for an appointment, disrespectful, rude behavior by doctors, nurses and hospital staff.

Healthcare firms must develop processes for addressing patient complaints and grievances in order to comply with federal regulations and accreditation standards, as well as to protect patients and reduce liability.

FutureRx knows the world of Medicare, Medicaid, and Commercial health plans for decades. We leveraged this experience to design a Grievances software platform rich in features that’s unparalleled in the market and helps healthcare payers improve compliance, increase productivity, improve quality and boost member and provider satisfaction.

Choose FutureRx grievances software platform to handle the influx of complaints and grievances with ease. Contact us today to schedule a live demonstration of our Grievances module.

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